¶ Quick Links
¶ Pre-Sales & Sales Support
- Product Related
- Shipment Related
- Warranty Policy Related
- Refund Policy Related
- Contact Pre- and Post-Purchase Support
¶ After-sales Support
¶ Product Related
¶ What are the differences between the Ray 20W Laser Cutter and Ray 40W Laser Cutter?
¶ What is the maximum working speed of the Snapmaker Ray?
The maximum working speed of the Snapmaker Ray is 500 mm/s.
¶ What is the maximum cutting speed of the Snapmaker Ray?
The maximum cutting speed of the Snapmaker Ray is 20 mm/s.
¶ Supported Materials
| Models | Snapmaker Ray 20W Laser Cutter | Snapmaker Ray 40W Laser Cutter |
|---|---|---|
| Engraving Materials | Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Painted Metal, Tinplate, Stainless Steel, Anodized Aluminum, Dark Glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded) | Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Painted Metal, Tinplate, Stainless Steel, Anodized Aluminum, Dark Glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded) |
| Cutting Materials | Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded), Stainless Steel (0.1mm) | Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded) |
¶ Does Snapmaker Ray support cutting metal?
The Snapmaker Ray 40W Laser Cutter supports cutting 0.1mm Stainless Steel.
¶ Does Snapmaker Ray support cutting Acrylic?
The Snapmaker Ray supports cutting Dark Acrylic (Blue excluded).
¶ What is the work area of Snapmaker Ray?
The work area for the Snapmaker Ray is 400 mm × 600 mm.
¶ Can I use the Rotary Module on Snapmaker Ray?
Yes, you can use the Rotary Module on the Snapmaker Ray.
¶ Can I use the Emergency Stop Button on Snapmaker Ray?
Yes, you can use the Emergency Stop Button on the Snapmaker Ray.
¶ Can I use the 3D Printing Module or CNC Module on Snapmaker Ray?
No, you cannot use the 3D Printing Module or CNC Module on the Snapmaker Ray.
¶ Does Snapmaker Ray compatible with LightBurn?
Yes, the Snapmaker Ray is compatible with LightBurn.
¶ Does Snapmaker Ray have any certifications or approvals?
Yes, the Snapmaker Ray has obtained certifications for:
CA65, CE, CE-MD, CE-REACH, CE-RoHS, CE-WEEE, FCC, IC, MIC, PSE, RCM, TSCA, UKCA, UKCA-MD, UKCA-RoHS, and UL 62368-1.
¶ What kind of power adapter will be shipped?
The provided power supply unit can run on 100–240V AC and is universally compatible. It can accommodate different AC mains voltages with interchangeable connectors.
¶ Shipment Related
¶ What are the package weights and dimensions for Snapmaker Ray?
| Model | Dimensions (cm) | Weight (kg) |
|---|---|---|
| Ray 40W Laser Cutter | 92 × 65 × 15 | 19 |
| Ray 20W Laser Cutter | 92 × 65 × 15 | 18.5 |
| Ray Machine Body | 92 × 65 × 15 | 16.2 |
| Ray Enclosure | 92 × 65 × 16.5 | 15.4 |
¶ Shipping Country/Region
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Global Site: Andorra, Argentina, Australia, Bahrain, Belize, Bolivia, Brazil, Brunei, Canada, Chile, Colombia, Dominican Republic, Ecuador, Hong Kong (China), Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Kazakhstan, Kuwait, Liechtenstein, Macao (China), Malaysia, Maldives, Mexico, Mongolia, New Caledonia, New Zealand, Norway, Peru, Philippines, Puerto Rico, Qatar, Réunion, Saudi Arabia, Serbia, Singapore, Sint Maarten (Dutch part), South Africa, South Korea, Switzerland, Taiwan (China), Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, Ukraine, Venezuela, Vietnam
Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
¶ Where will my package be shipped from?
Our production warehouse is located in Shenzhen, China, with additional shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.
If you are in one of these regions, your order will be shipped directly from the local warehouse. In cases where the local warehouse is out of stock, the order will be fulfilled from our China warehouse.
Orders from regions not listed above will be shipped directly from the China warehouse.
Note: The Germany warehouse ships to EU countries, as well as Norway and Switzerland.
¶ Delivery Time
Orders are typically processed and shipped within 1–3 business days from the purchase date (excluding pre-order or Kickstarter items). Standard shipping generally takes 3–7 business days.
You will receive a shipment notification email with tracking information once your order has been shipped. You can also track your order through your order history in the account center. Please note that it may take up to 72 hours for your tracking number to be activated.
¶ Do I need to pay customs duties?
| Region / Country | Tax / VAT Info |
|---|---|
| EU Countries | Price includes 19% VAT. If you have a valid VAT ID, you may qualify for VAT exemption. Please click here to submit your information and receive a coupon code. |
| United States | Sales tax may apply depending on your state/province. If you qualify for exemption, register an account and email your tax-exempt certificate to info@snapmaker.com. |
| United Kingdom | 20% VAT charged at checkout. |
| Canada | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Australia | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Switzerland / Norway | Orders will be shipped from our Germany warehouse. Import taxes, VAT, and duties are determined by local customs, and customers are responsible for any applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |
| Other Countries | Orders will be shipped from our China warehouse. Import taxes, VAT, and duties are determined by local customs authorities. Customers are responsible for applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |