Snapmaker grants a limited warranty on the major modules of the Snapmaker 3D Printers (“Product”) purchased from Snapmaker or a Distributor authorized by Snapmaker according to the terms and conditions stated below.
The warranty starts from the date of delivery to an end-customer for the first time, as evidenced by the original customer’s purchase invoice. Only the original purchaser is entitled to claim a warranty.
| Type | Item Name | Warranty Periods |
|---|---|---|
| Printer | U1 3D Printer - Excluding the Limited Warranty Parts and Consumable Parts |
2-year warranty for users from the EU, Switzerland, Norway, and Iceland. 1-year warranty for the rest of the world (any country not mentioned above). |
| Limited Warranty Parts | - Extruders (excluding Extruder Gear) - Filament holders |
3 months |
| Consumable Parts | - Hot end components (nozzles, ceramic heaters, thermistors, cooling fans, hot end socks) - Extruder gears, PEI sheet, filament tubes, filament tube connectors - 3D printing filaments, waste collectors - Nozzle parking pads and nozzle cleaning brushes - Complimentary tools (scraper, nozzle cleaning needle, etc.) - Air Purification System (Included in the Top Cover) |
No Warranty |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Integrated Controller - Dual Extrusion 3D Printing Module (Hot End excluded) - 10W/40W Laser Module (Laser protection lenses excluded) - 200W CNC Module - Linear Module - Quick-swap Toolheads and Work Platforms (PEI Glass Plate and CNC Carving and Cutting Platform excluded) - Enclosure for Snapmaker Artisan/Artisan Premium |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - 20W Laser Module - 40W Laser Module - Consumable parts excluded: - Laser lens protector - Laser safety goggles - Laser safety shield - Toolbox - Air tubes and air tube connectors |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
Including A150/A250/A350/A250T/A350T/F250/F350/A250/A350 Bundle/A250T/A350T Bundle
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Controller - Heated Bed (Printing Sheet Excluded) - Single Extrusion 3D Printing Module (Hot End excluded) - 1600mW Laser Module (F250/F350 excluded) - 50W CNC Module (F250/F350 excluded) - Linear Module - Touchscreen - Power Module - Converter - Enclosure for Snapmaker 2.0 |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - Enclosure for Snapmaker 2.0 - Snapmaker 2.0 Rotary Module - Emergency Stop Button - Air Purifier (Filter Cartridge excluded) - CAN Hub - 10W Laser Module (Laser protection lenses excluded) - Quick Swap Kit |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Consumable parts excluded: - Left and Right Hot Ends - Double-sided PEI Glass Plate - Enclosure Doors and Panels - Top Panel - Filament Guide Tubes - Filament Holders - Nozzle Wiper - Wiping Pad - Rubber Plug - Toolbox - All Accessories and Tools in the Toolbox |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - Snapmaker J1 Print Cooling Fan Upgrade Kit | 2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - 20W Laser Module - 40W Laser Module - Machine Body - Enclosure - Consumable parts excluded: - Laser lens protector - Laser safety goggles - Laser safety shield - Toolbox - Air tubes and air tube connectors - Laser engraving and cutting platform |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
Products are eligible for free warranty service only if all of the following conditions are met:
The issue is confirmed by Snapmaker’s official technical support team to be caused by a manufacturing defect.
The product is still within the valid warranty period.
A valid proof of purchase and warranty documentation (if applicable) are provided.
This warranty does not cover:
Snapmaker shall not be held liable for any of the issues above. If you encounter one of these situations, we recommend contacting your point of purchase or seeking help from relevant third parties.
To request warranty service, please contact Snapmaker or the Snapmaker distributor from whom you originally purchased the product, even if you are no longer residing in that country.
Follow these steps to file a warranty claim:
Submit your warranty request with the official purchase invoice using the button below for troubleshooting assistance.
Submit Warranty Request for U1
Submit Warranty Request for Artisan/2.0/J1/J1s/Ray
You will receive a confirmation within 1-2 business days.
If the claim is valid, Snapmaker will repair the defect free of charge. If repair is not possible, Snapmaker will replace the defective part with an identical one or, if no longer available, with a similar part of equal value or offer a suitable refund.
If you purchased the product from an authorized Snapmaker distributor, they will handle your warranty request on behalf of Snapmaker. Please contact the distributor directly for technical support or warranty service.
Note: The warranty does not cover shipping costs or taxes for sending defective parts for inspection or repair nor shipping replacement or repaired parts back to you.