You can cancel your order and request a refund anytime before it has been shipped.
Please note that if the order has already been forwarded to the freight forwarder, it may not be possible to cancel or stop the shipment, even if it hasn't been marked as shipped yet. In such cases, you may need to contact the courier directly to refuse delivery.
Once the refund process is complete, you will receive the refund via your original payment method (e.g., Credit Card, PayPal). Please allow up to 7 business days for the transfer to be processed.
We hope you’re satisfied with your purchase! However, if you are not 100% happy with your order, we’ve made the return process as easy as possible.
Within 14 calendar days of receiving a product confirmed by our technical support team to have critical failures, manufacturing defects, or functionality issues.
Within 14 calendar days of receiving a product that has been damaged in transit, provided you can supply proof of damage issued by the carrier.
Within 14 calendar days of receiving a product that is unopened, unactivated, and in new condition.
The restocking fee will be charged in the above three conditions, which typically costs 10% of the retail price.
If you return a product based on a reported issue, the product will be inspected before the refund is processed. and the rest will be refunded after the product inspection.
If the returned product is confirmed to have no such issue as reported after all appropriate tests are conducted by Snapmaker, Snapmaker will charge the shipping fee for each returned item.
The shipping fee will be deducted from the total refund amount. Shipped goods have to be returned to our warehouses/designated places before we proceed with the refund.
You will be responsible for return shipping costs for non-defective items.
Products must be returned to our warehouse or designated location before we can process your refund.
For returns due to customer-caused damage during transportation (e.g., improper packaging), you will be responsible for the damage costs. We recommend keeping the original packaging to protect the product during return shipping.
Missing parts, such as accessories, cables, or filaments, will result in a deduction from your refund.
Snapmaker cannot accept returns under the following conditions:
Return requests are made beyond 14 calendar days of receiving the product.
The product is missing accessories, cables, filaments, and manuals, or is not in new or like-new condition (e.g., cracks, dents, or scratches).
The defect is caused by user error, such as dropping the product, using incorrect voltages, or water damage. In such cases, you will bear the shipping cost if you request the return of non-defective items.
No defects are found after inspection by Snapmaker.
The purchase receipt or other relevant documentation is missing or suspected to be fraudulent.
Proof of transit damage cannot be provided.
To request a refund, please click the link below to complete the form. Our customer service team will respond within 1-2 business days of receiving your application:
Return/Refund Request Form