¶ Quick Links
¶ Pre-Sales & Sales Support
- Product Related
- Shipment Related
- Warranty Policy Related
- Refund Policy Related
- Contact Pre- and Post-Purchase Support
¶ After-sales Support
¶ Product Related
¶ What is the difference between J1 Printer and J1s Printer?
- The J1s is equipped with the additional Print Cooling Fan. You won't need to remove the top panel to print PLA.
- In the package of J1s, we replaced the white PLA with Breakaway Support for PLA so that you can try support printing right away.
- We also pre-installed the doors and side panels for you, making it even easier to start right off.
- If you plan to buy a J1 model and have the need for extra print cooling, you can choose either a J1 + Upgrade Kit or a J1s.
¶ Supported Materials
The J1/J1s Printer supports a variety of materials, including:
PLA, ABS, HIPS, PC, TPU (hardness ≥ 90 Shore A), TPE, PETG, ASA, PP, PVA, PA, PA-GF, and PA-CF.
¶ Printing Modes and Build Volume(W × D × H)
| Printing Modes | Build Volume (W × D × H) |
|---|---|
| Default Mode | 300 mm × 200 mm × 200 mm |
| Backup Mode | 300 mm × 200 mm × 200 mm |
| Copy Mode | 160 mm × 200 mm × 200 mm |
| Mirror Mode | 150 mm × 200 mm × 200 mm |
¶ What is the layer height of the J1/J1s Printer?
The layer height of the J1/J1s Printer with 0.4mm hotends ranges from 0.05mm to 0.3mm.
¶ What is the maximum speed of the J1/J1s Printer?
The maximum speed of the J1/J1s Printer is 350 mm/s.
¶ What is the maximum heated bed temperature of the J1/J1s Printer?
The maximum heated bed temperature of the J1/J1s Printer is 100°C.
¶ What is the maximum nozzle temperature of the J1/J1s Printer?
The maximum nozzle temperature of the J1/J1s Printer is 300°C.
¶ What is the operating environment of the J1/J1s Printer?
The operating temperature of the J1/J1s Printer is between 10ºC and 35ºC, with a relative humidity range of 10% to 90% (non-condensing).
¶ What is the storage environment of the J1/J1s Printer?
The operating temperature of the J1/J1s Printer is between -20ºC and 55ºC, with a relative humidity range of 10% to 90% (non-condensing).
¶ Which size of hot ends will the J1/J1s Printer come with?
The J1/J1s Printer includes 2 pieces of 0.4mm hot ends. If you need hot ends in different sizes, please click here to make a purchase.
¶ What is the difference among the J1/J1s Printer Hot Ends?
¶ What is the maximum acceleration of the J1/J1s Printer?
With the maximum acceleration of 10,000 mm/s², you can realize small models packed with details efficiently.
Seamless extruder switching: The non-working extruder preheats while on standby and starts printing right after the working extruder finishes, significantly reducing your waiting time.
¶ What is the Expected Lifespan of Linear Rails？
The expected lifespan of Linear Rails is over 10 years. The data is estimated based on printing at 100 mm/s for 24 hours per day. Actual lifespan may vary depending on testing conditions and product iterations, and is for reference only.
¶ Does Snapmaker J1/J1s Printer have any certifications or approvals?
Yes, the Snapmaker J1/J1s Printer has obtained certifications for:
CA65, CE-EMC & RED, CE-MD, CE-REACH, CE-RoHS, CE-WEEE, FCC, IC, MIC, NCC, RCM, TSCA, UL62368-1, UKCA, UKCA-MD, and UKCA-RoHS.
¶ What is the power specification of the J1/J1s Printer?
Input: Rated Voltage: AC 100 V–240 V, 50 Hz/60 Hz; Rated Current: 4.4 A (max)
Output: DC 24 V, 400 W (max)
¶ Is it possible to use a Laser Module or CNC Module with the J1/J1s printer?
No, the J1/J1s Printer does not currently support the use of a Laser Module or CNC Module.
¶ Shipment Related
¶ What are the package weights and dimensions for the Snapmaker J1/J1s Printer?
| Model | Dimensions (cm) | Weight (kg) |
|---|---|---|
| J1 | 62 × 50 × 53 | 28.3 |
| J1s | 62 × 51 × 54 | 28.9 |
¶ Shipping Country/Region
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Global Site: Andorra, Argentina, Australia, Bahrain, Belize, Bolivia, Brazil, Brunei, Canada, Chile, Colombia, Dominican Republic, Ecuador, Hong Kong (China), Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Kazakhstan, Kuwait, Liechtenstein, Macao (China), Malaysia, Maldives, Mexico, Mongolia, New Caledonia, New Zealand, Norway, Peru, Philippines, Puerto Rico, Qatar, Réunion, Saudi Arabia, Serbia, Singapore, Sint Maarten (Dutch part), South Africa, South Korea, Switzerland, Taiwan (China), Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, Ukraine, Venezuela, Vietnam
Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
¶ Where will my package be shipped from?
Our production warehouse is located in Shenzhen, China, with additional shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.
If you are in one of these regions, your order will be shipped directly from the local warehouse. In cases where the local warehouse is out of stock, the order will be fulfilled from our China warehouse.
Orders from regions not listed above will be shipped directly from the China warehouse.
Note: The Germany warehouse ships to EU countries, as well as Norway and Switzerland.
¶ Delivery Time
Orders are typically processed and shipped within 1–3 business days from the purchase date (excluding pre-order or Kickstarter items). Standard shipping generally takes 3–7 business days.
You will receive a shipment notification email with tracking information once your order has been shipped. You can also track your order through your order history in the account center. Please note that it may take up to 72 hours for your tracking number to be activated.
¶ Do I need to pay customs duties?
| Region / Country | Tax / VAT Info |
|---|---|
| EU Countries | Price includes 19% VAT. If you have a valid VAT ID, you may qualify for VAT exemption. Please click here to submit your information and receive a coupon code. |
| United States | Sales tax may apply depending on your state/province. If you qualify for exemption, register an account and email your tax-exempt certificate to info@snapmaker.com. |
| United Kingdom | 20% VAT charged at checkout. |
| Canada | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Australia | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Switzerland / Norway | Orders will be shipped from our Germany warehouse. Import taxes, VAT, and duties are determined by local customs, and customers are responsible for any applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |
| Other Countries | Orders will be shipped from our China warehouse. Import taxes, VAT, and duties are determined by local customs authorities. Customers are responsible for applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |