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¶ Pre-Sales & Sales Support
- Product Related
- Shipment Related
- Warranty Policy Related
- Refund Policy Related
- Contact Pre- and Post-Purchase Support
¶ After-sales Support
¶ Product Related
¶ What is the difference between J1 Printer and J1s Printer?
- The J1s is equipped with the additional Print Cooling Fan. You won't need to remove the top panel to print PLA.
- In the package of J1s, we replaced the white PLA with Breakaway Support for PLA so that you can try support printing right away.
- We also pre-installed the doors and side panels for you, making it even easier to start right off.
- If you plan to buy a J1 model and have the need for extra print cooling, you can choose either a J1 + Upgrade Kit or a J1s.
¶ Supported Materials
The J1/J1s Printer supports a variety of materials, including:
PLA, ABS, HIPS, PC, TPU (hardness ≥ 90 Shore A), TPE, PETG, ASA, PP, PVA, PA, PA-GF, and PA-CF.
¶ Printing Modes and Build Volume(W × D × H)
| Printing Modes | Build Volume (W × D × H) |
|---|---|
| Default Mode | 300 mm × 200 mm × 200 mm |
| Backup Mode | 300 mm × 200 mm × 200 mm |
| Copy Mode | 160 mm × 200 mm × 200 mm |
| Mirror Mode | 150 mm × 200 mm × 200 mm |
¶ What is the layer height of the J1/J1s Printer?
The layer height of the J1/J1s Printer with 0.4mm hotends ranges from 0.05mm to 0.3mm.
¶ What is the maximum speed of the J1/J1s Printer?
The maximum speed of the J1/J1s Printer is 350 mm/s.
¶ What is the maximum heated bed temperature of the J1/J1s Printer?
The maximum heated bed temperature of the J1/J1s Printer is 100°C.
¶ What is the maximum nozzle temperature of the J1/J1s Printer?
The maximum nozzle temperature of the J1/J1s Printer is 300°C.
¶ What is the operating environment of the J1/J1s Printer?
The operating temperature of the J1/J1s Printer is between 10ºC and 35ºC, with a relative humidity range of 10% to 90% (non-condensing).
¶ What is the storage environment of the J1/J1s Printer?
The operating temperature of the J1/J1s Printer is between -20ºC and 55ºC, with a relative humidity range of 10% to 90% (non-condensing).
¶ Which size of hot ends will the J1/J1s Printer come with?
The J1/J1s Printer includes 2 pieces of 0.4mm hot ends. If you need hot ends in different sizes, please click here to make a purchase.
¶ What is the difference among the J1/J1s Printer Hot Ends?
¶ What is the maximum acceleration of the J1/J1s Printer?
With the maximum acceleration of 10,000 mm/s², you can realize small models packed with details efficiently.
Seamless extruder switching: The non-working extruder preheats while on standby and starts printing right after the working extruder finishes, significantly reducing your waiting time.
¶ What is the Expected Lifespan of Linear Rails？
The expected lifespan of Linear Rails is over 10 years. The data is estimated based on printing at 100 mm/s for 24 hours per day. Actual lifespan may vary depending on testing conditions and product iterations, and is for reference only.
¶ Does Snapmaker J1/J1s Printer have any certifications or approvals?
Yes, the Snapmaker J1/J1s Printer has obtained certifications for:
CA65, CE-EMC & RED, CE-MD, CE-REACH, CE-RoHS, CE-WEEE, FCC, IC, MIC, NCC, RCM, TSCA, UL62368-1, UKCA, UKCA-MD, and UKCA-RoHS.
¶ What is the power specification of the J1/J1s Printer?
Input: Rated Voltage: AC 100 V–240 V, 50 Hz/60 Hz; Rated Current: 4.4 A (max)
Output: DC 24 V, 400 W (max)
¶ Is it possible to use a Laser Module or CNC Module with the J1/J1s printer?
No, the J1/J1s Printer does not currently support the use of a Laser Module or CNC Module.
¶ Can the nozzle and heat break of the new hot end be replaced individually?
No. The Heat Sink, Heat Break, Heater Block, and Nozzle are integrated into a single unit and assembled using an interference fit technique, which minimizes filament oozing and heat resistance. They cannot be replaced individually.
¶ Are other accessories such as fans and temperature sensors compatible with both original and new hot ends?
Accessories such as fans and temperature sensors are compatible with both original and new hot ends.
¶ Can we simultaneously use both the original and new versions of the hot ends?
Yes, the original and new versions of hot ends can be mixed for simultaneous use. However, the PID temperature control parameters may not align perfectly. To address this issue, update to the latest firmware and refer to the manual for necessary Autotune adjustments. Click here to the manual for your reference.
¶ What are the specs of J1?
¶ J1 3D Printing Modes Comparison
| Max Speed (mm/s) | 300 | 250 | 200 | 160 | 350 |
|---|---|---|---|---|---|
| Layer Height (mm) | 0.12 | 0.16 | 0.20 | 0.24 | 0.10 |
¶ Printing Properties
| Item | Specification |
|---|---|
| Technology | Fused Filament Fabrication (FFF) |
| Extruder System | Independent Dual Extruders (IDEX) |
| Printing Modes | 1. Default Mode 2. Backup Mode 3. Copy Mode 4. Mirror Mode |
| Build Volume (Default & Backup Mode) | 300 × 200 × 200 mm |
| Build Volume (Copy Mode) | 160 × 200 × 200 mm |
| Build Volume (Mirror Mode) | 150 × 200 × 200 mm |
| Layer Height (0.4 mm nozzle) | 0.05–0.3 mm |
| Build Plate | PEI glass plate |
| Max Heated Bed Temperature | 100℃ |
| Nozzle Diameter | 0.4 mm (included) Optional: 0.2 mm / 0.6 mm / 0.8 mm / hardened (sold separately) |
| Max Nozzle Temperature | 300℃ |
| Filament Diameter | 1.75 mm |
| Supported Materials | PLA, ABS, HIPS, PC, TPU, TPE, PETG, ASA, PP, PVA, PA, PA-GF, PA-CF |
| Data Transmission Methods | Wi-Fi, USB cable, USB flash drive |
| Operating Noise | < 50 dBA |
¶ Machine Properties
| Item | Specification |
|---|---|
| Dimensions | 539 × 401 × 464 mm |
| Weight | 25 kg |
| Touchscreen | 5-inch, Android OS, 1280 × 720 pixels |
| Memory | 1 GB RAM, 8 GB eMMC |
| Linear Rails Repeatability | ±0.03 mm (X/Y), ±0.02 mm (Z) |
| Expected Lifespan of Linear Rails | Over 10 years |
¶ Operating Conditions
| Item | Specification |
|---|---|
| Operating Environment | 10ºC–35ºC, 10%–90% RH (non-condensing) |
| Storage Environment | -20℃–55℃, 10%–90% RH (non-condensing) |
¶ Power
| Item | Specification |
|---|---|
| Input | AC 100–240 V, 50/60 Hz, 4.4 A Max |
| Output | DC 24 V, 400 W Max |
¶ Wi-Fi
| Item | Specification |
|---|---|
| Protocol | 802.11a/b/g/n20/n40 |
| Frequency Range | 2.4 GHz: 2.400–2.482 GHz 5.1 GHz: 5.150–5.250 GHz 5.8 GHz: 5.725–5.850 GHz |
| Transmitter Power (EIRP) | 2.4 GHz: <17.05 dBm (US & Canada), <17.24 dBm (EU) 5.2 GHz: <11.96 dBm (US & Canada), <15.09 dBm (EU) 5.8 GHz: <6.00 dBm (US & Canada), <11.16 dBm (EU) |
¶ Software
| Item | Specification |
|---|---|
| Supplied Software | Luban (third-party software supported) |
| Supported OS | Windows, macOS |
| Supported File Formats | STL, OBJ, 3MF |
| Output File Format | G-code |
¶ Notes
[1] Hardened steel nozzle should be used when printing PA, PA-GF, and PA-CF.
[2] Data may vary depending on testing conditions and product iteration; for reference only.
[3] Lifespan estimate based on printing at 100 mm/s for 24 hours/day; for reference only.
¶ Shipment Related
¶ What are the package weights and dimensions for the Snapmaker J1/J1s Printer?
| Model | Dimensions (cm) | Weight (kg) |
|---|---|---|
| J1 | 62 × 50 × 53 | 28.3 |
| J1s | 62 × 51 × 54 | 28.9 |
¶ Where will my package be shipped from?
Our production warehouse is located in Shenzhen, China, with additional shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.
If you are in one of these regions, your order will be shipped directly from the local warehouse. In cases where the local warehouse is out of stock, the order will be fulfilled from our China warehouse.
Orders from regions not listed above will be shipped directly from the China warehouse.
Note: The Germany warehouse ships to EU countries, as well as Norway and Switzerland.
¶ Delivery Time
Orders are typically processed and shipped within 1–3 business days from the purchase date (excluding pre-order or Kickstarter items). Standard shipping generally takes 3–7 business days.
You will receive a shipment notification email with tracking information once your order has been shipped. You can also track your order through your order history in the account center. Please note that it may take up to 72 hours for your tracking number to be activated.