¶ Quick Links
¶ Pre-Sales & Sales Support
- Product Related
- Shipment Related
- Warranty Policy Related
- Refund Policy Related
- Contact Pre- and Post-Purchase Support
¶ After-sales Support
¶ Product Related
¶ What’s the difference between the Artisan 3-in-1 and the Artisan 3-in-1 (Premium)?
The Artisan 3-in-1 3D Printer (Premium) features a 40W laser module, replacing the 10W module found in the standard Artisan 3-in-1 3D Printer.
Here is a comparison of the 10W, 20W, and 40W Laser Modules for your reference.
¶ If I purchase the Artisan 3-in-1 3D Printer(Premium), do I also need to purchase the Boosted Exhaust Fan?
No, The Artisan 3-in-1 3D Printer (Premium) will be equipped with the Boosted Exhaust Fan, eliminating the need for separate purchases.
¶ If I purchase the Artisan 3-in-1 3D Printer(Premium), do I also need to purchase the Quick Swap Toolhead Plate?
No, The Artisan 3-in-1 3D Printer (Premium) will be equipped with the Quick Swap Toolhead Plate, eliminating the need for separate purchases.
¶ Do I need to purchase the Can Hub?
No, the Can Hub is only necessary if you want to use the Air Purifier and Emergency Stop Button on Snapmaker 2.0 simultaneously. If you want to purchase Artisan, you do not need to buy the Can Hub.
¶ Print Accuracy(Printer-tolerances) for Artisan?
The print accuracy for Artisan is ±0.1mm/per 100mm.
¶ Supported Software
Snapmaker provides Luban software for free. Moreover, Snapmaker supports various third-party software. Here is a list of compatible third-party software:
3D Printing: Cura, Prusa Slicer, Ocra Slicer, Simplify
Laser Engraving and Cutting: Lightburn
CNC Cutting: Fusion360, Artcam
¶ Supported Materials
| Feature | Artisan 3-in-1 3D Printer | Artisan 3-in-1 3D Printer (Premium) |
|---|---|---|
| 3D Printing | PLA, ABS, ASA, PETG, TPU (Hardness ≥ 90 Shore A), Breakaway Support for PLA, PVA, HIPS, Nylon, Carbon Fiber Reinforced Nylon, Glass Fiber Reinforced Nylon | PLA, ABS, ASA, PETG, TPU (Hardness ≥ 90 Shore A), Breakaway Support for PLA, PVA, HIPS, Nylon, Carbon Fiber Reinforced Nylon, Glass Fiber Reinforced Nylon |
| Laser Engraving | Painted Metal, SPTE (Steel Plate), Stainless Steel, Anodized Aluminum, Acrylic (Black Opaque), Pinewood, Plywood, Beechwood, Walnut, Bamboo, MDF (Medium-Density Fiberboard), Dark Glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Corrugated Fiberboard, Cardboard | Painted Metal, Tinplate, Stainless Steel, Anodized Aluminum, Acrylic (Black Opaque), Basswood, Plywood, Beech, Walnut, Bamboo, MDF (Medium-Density Fiberboard), Dark Glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Canvas, Corrugated Paper, Cardboard |
| Laser Cutting | Paulownia, Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded) | Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded), Stainless Steel (0.1mm) |
| CNC Cutting (Ideal) | Hardwood (Beech, Walnut), Softwood, HDF, MDF, Plywood, Jade, Carbon Fiber, Acrylic, Epoxy Tooling Board, PCB | Hardwood (Beech, Walnut), Softwood, HDF, MDF, Plywood, Jade, Carbon Fiber, Acrylic, Epoxy Tooling Board, PCB |
| CNC Cutting (Capable) | Aluminum (1000–6000 Series), Brass, Red Copper | Aluminum (1000–6000 Series), Brass, Red Copper |
¶ Can the Snapmaker Artisan cut metal?
Snapmaker Artisan supports laser engraving on metal but does not support metal cutting.
¶ Can the Snapmaker Artisan cut glass?
Snapmaker Artisan can laser engrave on dark glass but cannot cut it. To engrave on transparent glass, you must paint the surface black.
¶ Can the Snapmaker Artisan laser cut acrylic?
Snapmaker Artisan can cut on dark acrylic(Blue excluded). To cut on transparent acrylic., you must paint the surface black.
¶ What is the layer thickness of the Snapmaker Artisan?
The layer thickness/layer resolution/dimension accuracy is 0.1mm.
¶ Does Artisan have any certifications or approvals?
Yes, Artisan has obtained certifications for CE, MD, REACH, RoHS, WEEE, FCC, FDA, IC, MIC, PSE, RCM, SRRC, TSCA, UKCA, UL 62368-1, and CA65.
¶ What kind of power adapter will be shipped?
The provided power supply unit can run on 100-240V AC and can be used universally. It can accommodate different AC mains voltages with interchangeable connectors.
¶ Shipment Related
¶ What are the package weights and dimensions for the Artisan 3-in-1 3D Printer and Artisan 3-in-1 3D Printer (Premium)?
| Model | Artisan 3-in-1 3D Printer | Artisan 3-in-1 3D Printer (Premium) |
|---|---|---|
| Box A | Dimensions: 67.00 × 65.00 × 32.00 cm Weight: 37.3 kg |
Dimensions: 67.00 × 65.00 × 32.00 cm Weight: 37.3 kg |
| Box B | Dimensions: 75.00 × 66.00 × 20.00 cm Weight: 25.2 kg |
Dimensions: 76.00 × 66.00 × 20.00 cm Weight: 19.5 kg |
| Box C | N/A | Dimensions: 25.00 × 19.40 × 17.00 cm Weight: 1.91 kg |
¶ How many packages will I receive after placing the order?
For the Artisan 3-in-1 3D Printer, you will receive 2 packages:
- Box A: Machine Body, 3D Printing Module, and its accessories
- Box B: Enclosure, Laser Module and its accessories, as well as the CNC Module and its accessories
For the Artisan 3-in-1 3D Printer (Premium), you will receive 3 packages:
- Box A: Machine Body, 3D Printing Module, and its accessories
- Box B: Enclosure, Laser Module and its accessories, as well as the CNC Module and its accessories
- Box C: Air Assist Pump
¶ Shipping Country/Region
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Global Site: Andorra, Argentina, Australia, Bahrain, Belize, Bolivia, Brazil, Brunei, Canada, Chile, Colombia, Dominican Republic, Ecuador, Hong Kong (China), Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Kazakhstan, Kuwait, Liechtenstein, Macao (China), Malaysia, Maldives, Mexico, Mongolia, New Caledonia, New Zealand, Norway, Peru, Philippines, Puerto Rico, Qatar, Réunion, Saudi Arabia, Serbia, Singapore, Sint Maarten (Dutch part), South Africa, South Korea, Switzerland, Taiwan (China), Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, Ukraine, Venezuela, Vietnam
Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
¶ Where will my package be shipped from?
Our production warehouse is located in Shenzhen, China, with additional shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.
If you are in one of these regions, your order will be shipped directly from the local warehouse. In cases where the local warehouse is out of stock, the order will be fulfilled from our China warehouse.
Orders from regions not listed above will be shipped directly from the China warehouse.
Note: The Germany warehouse ships to EU countries, as well as Norway and Switzerland.
¶ Delivery Time
Orders are typically processed and shipped within 1–3 business days from the purchase date (excluding pre-order or Kickstarter items). Standard shipping generally takes 3–7 business days.
You will receive a shipment notification email with tracking information once your order has been shipped. You can also track your order through your order history in the account center. Please note that it may take up to 72 hours for your tracking number to be activated.
¶ Shipping Cost
| Product / Series | US 48 Contiguous States | US Remote Areas | EU | UK | CA | AU | Other Regions |
|---|---|---|---|---|---|---|---|
| U1 | $50 | $200 | €50 | $50 | $50 | $50 | $50: JP, KR $100: CH, NO, SG, NZ $200: All other regions |
| Artisan Series | |||||||
| Artisan 3-in-1 3D Printer Premium Artisan 3-in-1 3D Printer |
$40 | $340 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Artisan Premium Precision Engraving Combo Artisan Precision Engraving Combo |
$45 | $383 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Artisan Premium 360° Creativity Combo Artisan 360° Creativity Combo |
$55 | $468 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Modules | |||||||
| 2.0 3D Printing Module | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 2.0/Artisan Dual-Extrusion 3D Printing Module | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 10W Laser Module for 2.0 | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 10W Laser Module Bundle for F250/F350 | $5 | $25 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 40W Laser Module for Artisan | $5 | $25 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 40W Laser Module for 2.0/Ray | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 1064nm Infrared Laser Module | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Snapmaker 2.0 50W CNC Module | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 200W CNC Module Bundle for A250/A250T/A350/A350T | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 200W CNC Module Bundle for F250/F350 | $5 | $25 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| 200W CNC Module Bundle for Artisan 3D Printer | $8 | $40 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Rotary Module | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Rotary Module Bundle | $5 | $25 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Air Purifier | $12 | $60 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Filter Cartridge for Air Purifier (2 Pcs) | $5 | $25 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Enclosure for Snapmaker 2.0 | $12 | $60 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| SnapDryer By Polymaker | $3 | $15 | €0 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| SnapDryer Box By Polymaker | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| LINEAR MODULE - A350 X/Y/Z axis | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Linear Module A350T/F350-X/Y/Z | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Linear Module A150 Bundle | $5 | $25 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Touchscreen for Snapmaker 2.0 | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Controller for Snapmaker 2.0 | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Snapmaker 2.0 Emergency Stop Button | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Snapmaker CAN Hub | $3 | $15 | €12/kg for orders under €89 | $0 | $0 | $10/kg | Shipping calculated by weight on the checkout page |
| Materials and other accessories | $10/kg for orders under $89 | Shipping is charged based on total order weight: $10 for orders under 0.5kg $15 for orders between 0.5kg and 1kg $8 per kg for orders over 1kg |
€12/kg for orders under €89 | $10/kg for orders under $89 | $10/kg for orders under $89 | $10/kg | Shipping calculated by weight on the checkout page |
¶ Do I need to pay customs duties?
| Region / Country | Tax / VAT Info |
|---|---|
| EU Countries | Price includes 19% VAT. If you have a valid VAT ID, you may qualify for VAT exemption. Please click here to submit your information and receive a coupon code. |
| United States | Sales tax may apply depending on your state/province. If you qualify for exemption, register an account and email your tax-exempt certificate to info@snapmaker.com. |
| United Kingdom | 20% VAT charged at checkout. |
| Canada | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Australia | Products are dispatched from local warehouses, with no additional customs duties applicable. |
| Switzerland / Norway | Orders will be shipped from our Germany warehouse. Import taxes, VAT, and duties are determined by local customs, and customers are responsible for any applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |
| Other Countries | Orders will be shipped from our China warehouse. Import taxes, VAT, and duties are determined by local customs authorities. Customers are responsible for applicable fees. HS Codes for reference: - Machine: 8485200000 - Modules/Accessories: 8485903000 - Materials: 3916909000 |