¶ Quick Links
¶ Pre-Sales & Sales Support
- Product Related
- Shipment Related
- Warranty Policy Related
- Refund Policy Related
- Contact Pre- and Post-Purchase Support
¶ After-sales Support
¶ Product Related
¶ What are the differences between the A series, AT series, and F series?
- The A series, AT series, and F series are collectively referred to as Snapmaker 2.0.
- The A series is a 3-in-1 printer with a Single-Extrusion 3D printing module, a 1.6W laser module, and a 50W CNC module, available in three models: A150, A250, and A350, differentiated by their working areas.
- The AT series upgrades the A series with enhanced 3D printing, linear, and power modules for quieter operation, featuring two models: A250T and A350T.
- The F series, based on the AT series, includes only a Single-Extrusion 3D printing module and excludes the 1.6W Laser Module and 50W CNC Module. It has two models, F250 and F350, that can be upgraded to a 3-in-1 printer with additional laser and CNC modules.
¶ What types of filaments can I use with Snapmaker 2.0?
Snapmaker 2.0 supports filaments including PLA, ABS, TPU, PETG, and more being tested.
For more information, please refer to our Filament Library.
¶ Can Snapmaker 2.0 print with nylon?
No, the brass nozzle of Snapmaker 2.0 is not hard enough to 3D print with nylon.
¶ Can I use Snapmaker 2.0 for jewelry model printing?
Printing small and delicate models like jewelry may be challenging for FDM 3D printers such as Snapmaker 2.0. So, the answer to this question depends on the size of the jewelry models you want and how fine you need the models to be.
¶ Filament Library
¶ PLA
PLA will easily absorb moisture from the air and thus get damp. Store it in a dry place.
¶ ABS
ABS emits pungent odors and toxic particles when printed. Use this type of filaments in a well-ventilated place and wear protective masks.
¶ TPU
¶ PETG
Store PETG in a cool, dry place. Avoid long exposure to air.
¶ Does the A/AT/F Model support a Heated Bed temperature higher than 80℃?
In theory, the Heated Bed of the A/AT/F Model can be heated up to 80℃–100℃ at the expense of time. Generally, the Heated Bed takes about 20 to 30 minutes to reach such a temperature.
¶ Can I achieve a higher Heated Bed temperature by using a third-party power module?
No. It will cause damage to the Heated Bed.
Any modification made to any hardware or firmware of the Product will void your warranty.
¶ What is the layer thickness of the Snapmaker 2.0?
Snapmaker can print layers as thin as 50 microns and up to 300 microns (lower number means better resolution).
¶ As an EU user, can I buy the A250T/A350T without the Enclosure?
Based on EU safety regulations, if users want to buy a printer with laser function, they must buy it together with the enclosure. In other words, if your delivery address is in the EU, you can only buy the A250T/A350T with the enclosure.
¶ Do I need to purchase the Can Hub?
If you want to use the Air Purifier and Emergency Stop Button on Snapmaker 2.0 simultaneously, the Can Hub is necessary.
¶ How can I obtain the manual for my Snapmaker 2.0?
You can access the Snapmaker 2.0 manual by clicking the link: Snapmaker 2.0 Manual
¶ Supported Software
Snapmaker provides Luban software for free. Moreover, Snapmaker supports various third-party software. Here is a list of compatible third-party software:
- 3D Printing: Cura, Prusa Slicer, Ocra Slicer, Simplify
- Laser Engraving and Cutting: Lightburn
- CNC Cutting: Fusion360, Artcam
¶ What kind of power adapter will be shipped?
The provided power supply unit can run on 100-240V AC and can be used universally. It can accommodate different AC mains voltages with interchangeable connectors.
¶ What are the differences between Snapmaker 2.0 Dual Extrusion 3D Printing Module and Single Extrusion 3D Printing Module?
| Item | Single Extrusion 3D Printing Module | Dual Extrusion 3D Printing Module |
|---|---|---|
| Compatible Machine Models | Snapmaker A150/A250/A350, F250/F350, A250T/A350T | Snapmaker A150/A250/A350, F250/F350, A250T/A350T |
| Dimensions (W × D × H) | 90 mm × 51 mm × 91.5 mm | 108 mm × 70 mm × 133 mm |
| Extrusion Flow | 9 mm³/s | 20 mm³/s |
| Number of Fans | 2 | 4 |
| Calibration Processes | Mesh Bed Leveling + Z Offset Calibration | Mesh Bed Leveling + Z Offset Calibration + XY Offset Calibration |
| Extruder Switching Method | N/A | Motor lifting switching |
| Hot End | Non-quick-swap design | Quick-swap design |
| Supported Nozzle Diameters | Standard: 0.4 mm brass nozzle | Standard: 0.4 mm brass nozzle Optional: 0.2 mm / 0.6 mm / 0.8 mm brass nozzle, 0.4 mm hardened nozzle |
| Maximum Heating Temperature | 275°C | 300°C |
| Supported Printing Materials | PLA, ABS, PETG, TPU | PLA, Breakaway PLA, ABS, ASA, PETG, PVA, TPU95-HF, TPU95, TPU90, TPU-foam, HIPS, CoPA, PA6-CF, PA6-GF, PA12-CF |
| Work Area | A150: 160 × 160 × 145 mm A250/F250/A250T: 230 × 250 × 235 mm A350/F350/A350T: 320 × 350 × 330 mm |
A150: Dual nozzle or right nozzle only 135 × 140 × 110 mm; Left nozzle only 145 × 145 × 110 mm A250/F250/A250T: 220 × 235 × 205 mm A350/F350/A350T: Dual nozzle 310 × 325 × 290 mm; Single nozzle (left or right) 310 × 330 × 290 mm |
¶ How are Snapmaker Artisan and Snapmaker 2.0 compatible with other modules and add-ons?
Note: When the Dual-Extruder Module for Snapmaker 2.0 is installed on Artisan, the work area of the Y-axis of the Dual-Extruder Module for Snapmaker 2.0 is reduced by 30mm. Below is the Work Area of the Snapmaker 2.0 Dual-Extruder Module installed on Artisan.
Work Area(W × D × H)
Dual Nozzle: 350mm × 370mm × 400mm
Left Nozzle: 375mm × 370mm × 400mm
Right Nozzle: 400mm × 370mm × 400mm
¶ Shipment Related
¶ What are the package weights and dimensions for Snapmaker 2.0?
| Model | Dimensions (cm) | Weight (kg) |
|---|---|---|
| A150 | 57 × 47 × 33 | 17 |
| A250 | 56 × 54 × 33 | 24.5 |
| A350 | 64 × 57 × 33 | 28.5 |
| A250T | 56 × 54 × 33 | 24 |
| A250T Bundle (Printer + Enclosure) | 85 × 69 × 38 | 40.3 |
| A350T | 63 × 57 × 32 | 28 |
| A350T Bundle (Printer + Enclosure) | 90 × 69 × 38 | 49 |
| F250 | 56 × 54 × 33 | 20.6 |
| F350 | 64 × 57 × 33 | 24.2 |
¶ Where will my package be shipped from?
Our production warehouse is located in Shenzhen, China, with shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom. If you are located in one of these areas, your package will be shipped directly from the local warehouse.
However, if the local warehouse has insufficient stock, the package will be sent from the Chinese warehouse. Orders from areas outside of the mentioned locations will be shipped directly from the Chinese warehouse.
Note: The Germany warehouse supports delivering orders to EU countries, Norway, and Switzerland.
¶ Delivery Time
Orders are typically processed and shipped within 1–3 business days from the purchase date (excluding pre-order or Kickstarter items). Standard shipping generally takes 3–7 business days.
You will receive a shipment notification email with tracking information once your order has been shipped. You can also track your order through your order history in the account center. Please note that it may take up to 72 hours for your tracking number to be activated.