¶ 💡 Compatibility
This article applies to the following device and software. Please note when referencing:
- Machine model: U1
¶ 📝 Issue Description
The touchscreen displays a system anomaly message: “System Anomaly. See anomaly details. Contact technical support.” The following error codes appear on the screen:
- 0003-0522-0000-0000
- 0003-0522-0000-0002
¶ 🔎 Possible Causes
The issue may be caused by accumulated server messages, and we will resolve it by optimizing the server.
¶ ✅ Solution
¶ Scenario 1 “0003-0522-0000-0000”:
When the screen displays the error code “0003-0522-0000-0000,” this issue does not affect printing operations. If this error occurs, users may click “Confirm” to continue printing.
¶ Scenario 2 “0003-0522-0000-0002”:
When the screen displays the error code “0003-0522-0000-0002,” it indicates that Klipper has shut down. To resolve this issue, users need to restart the machine or select “Firmware Restart” on the Fluidd interface.
The technical team is actively working to address this issue. If the error occurs frequently and significantly affects your printing, you may try updating to the temporary firmware provided at the link below.
0003-0522-0000-0002 Temp Firmware
You can follow this guide to update the firmware: U1 Firmware Update Procedure Via USB Flash Drive
This version is based on firmware 1.2.0 and is designed to address the accumulation of server messages that can lead to error code 0003-0522-0000-0002. It can help mitigate the issue temporarily.
If the problem still persists after installing the temporary firmware, please export the machine logs and contact Snapmaker Support.
¶ 💬 Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/u1-troubleshooting-request and share your troubleshooting results with some pictures/videos. Our dedicated support team will be more than willing to assist you in resolving the issue.