¶ Compatibility
This article applies to the following model and module. Please take note when referencing:
Model: U1
¶ Issue Description
This article explains how to export logs from the Snapmaker U1 machine. Some machine errors are recorded in the log file, so providing the log to our support team when issues occur can help identify the root cause more efficiently.
If the machine is stuck in the setup wizard and you cannot access the settings page to export the log files, please contact Snapmaker support.
¶ Operation
¶ Step 1. Insert USB Drive
Insert the USB drive into the USB port on the back of the machine.
To ensure the USB drive is recognized properly, please make sure it meets the following requirements:
Format: FAT32, EXT2, or EXT4
Capacity: 64GB or less
¶ Step 2. Go to the 'About' page on the touchscreen and export the log files.
For issues related to the AI detection feature, please make sure the Include AI Detected Photos option is checked.
¶ Step 3. Retrieve Log File
Remove the USB drive from the machine, insert it into your computer, and locate the machine log file.
The exported log file will be named collection.tar
Currently, the log files are encrypted and can't be viewed on the client side. Please send the log files to Snapmaker support for further analysis.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/u1-troubleshooting-request and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.