¶ Problem Description
The Laser Module emits blue laser once the machine is turned on and can’t be turned off.
¶ Possible Causes
- The Toolhead Cable is broken.
- The Laser Module is malfunctioning.
- The port of the Controller is broken.
¶ Solution
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Turn on the machine, go to Control > Laser Power.
Toggle ON Laser Status to see if the blue laser light comes out.
Toggle OFF Laser Status to see if the blue laser light will close.
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Replace the current Toolhead Cable with one of the interchangeable cables (see picture below). See if this solves the problem. If not, go to step 3.
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Replace the 3D printing module, and follow step 2 of this article https://wiki.snapmaker.com/en/Snapmaker_2/troubleshooting/filament_not_load to check if the gear can rotate.
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If the gear can rotate up and down normally, then the laser module is malfunctioning.
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If the gear cannot rotate, then probably the toolhead port of the Controller is broken.
- Please refer to this article https://wiki.snapmaker.com/en/Snapmaker_2/troubleshooting/3D_printing_module_not_detected to use the addon-1 port to verify whether the toolhead port of the Controller is broken.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.