After turning on the machine, the screen stays black and won't start up.
The troubleshooting steps and solutions for this issue are the same as those for the touchscreen Not Responding. Please follow the steps in the article below to help resolve the problem.
What should I do if the Touchscreen shows "not responding"?
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.