¶ Compatibility
This article applies to the following model and module. Please take note when referencing:
Model: U1
¶ Issue Description
The U1 touchscreen displays error codes 0003-0522-0000-0013 or 0003-0522-0001-0013.
¶ Possible Causes
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When printing models that nearly fill the build area (260–270 mm), the default Z-hop type is set to Auto. During Z-hop, the toolhead performs a spiral lift, which may cause it to move beyond the X/Y axis limits.
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When printing models that do not nearly fill the build area, a bug in Snapmaker Orca (v2.1.2 and earlier) may occur. After slicing, an error appears in the lower-right corner: Detected G-code path outside the heated bed boundary.
¶ Solutions
¶ 1. Issues when printing models that nearly fill the build area
Set the extruder Z-hop type to Normal and save the settings.
A warning prompt will be added for this scenario in a future version.
¶ 2. Error after slicing: Detected G-code path outside the heated bed boundary
¶ (1) Check whether the Prime Tower is placed outside the build plate.
If so, adjust the Prime Tower position and slice the model again.
¶ (2) Check whether the Filament configuration in Snapmaker Orca uses more than four colors.
If it does, try the following steps:
- Move the model and slice again.
- In the Multimaterial settings, change the Wipe tower from the default option to a specific Filament.
- Merge or delete Filaments so that the total number is reduced to four or fewer.
¶ (3) If the issue still cannot be resolved after completing the steps above, please contact support and provide the corresponding 3MF file.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/u1-troubleshooting-request and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.