¶ Problem Description
When you start a print, the Touchscreen keeps showing the screen below while the filament hasn’t run out de facto.
¶ Possible Causes
- The filament sensor isn’t seated right.
- The filament sensor is broken.
¶ Solution
¶ Case1
Adjust the filament switch as shown in the videos below:
- Remove the fan.
- Adjust the filament switch.
¶ Case2
If the filament sensor is damaged, please refer to the link to replace the filament sensor.
https://wiki.snapmaker.com/Snapmaker_2/troubleshooting/replace_limit_switch_filament_sensor
If you want to start a print directly, follow the steps below to turn off filament runout detection.
-
Connect your machine to your computer via the USB cable.
-
Launch Luban and input the commands below in the console.
- M412 S1: Enable filament runout detection
- M412 S0: Disable filament runout detection
- M412: Report the current filament runout detection state
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.