¶ Quick Links
¶ Order Step
¶ Step 1: Select the corresponding site based on your shipping address.
If you are interested in any of our products and wish to purchase them, please follow our instructions on how to place an order.
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Excluding Remote Area), Sweden
Global Site: Australia, Canada, Hong Kong (China), Macao (China), Iceland, Japan, Malaysia, Vietnam, Thailand, New Zealand, Saudi Arabia, India, Kazakhstan, Lebanon, Oman, Panama, Georgia, Singapore, South Korea, Switzerland, Norway, Taiwan (China), United Kingdom
¶ Step 2: Add Items to the Shopping Cart
- Click on the product that you are interested in.
- You can also change the color of the product (if available) by clicking on the selected thumbnail.
- Click the “ADD TO CART” button.
- Now you can continue shopping or check your shopping cart’s contents by clicking on the cart icon in the upper right-hand corner.
- When you click on the shopping cart icon, its contents will show up on the right. To buy all items, click the “CHECKOUT” button.
- In the shopping cart preview, you can see a list of the products you have chosen, along with their quantity and price.
- To remove a product from the shopping cart, click the delete button on the right side of the quantity. To change the quantity, click the +/- button next to the quantity and wait a moment. The shopping cart will update shortly.
¶ Step 3: Enter the Shipping Information and Coupon Code at Checkout
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Please enter your email address, address, and contact information. If you have a coupon code, you can enter it on the right and click the Apply button. If you do not have one, you can ignore this.
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Once you have confirmed the information is correct, please click the Continue to Shipping button to proceed to the next step.
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Ensure your email address and phone number are entered correctly to avoid delivery issues.
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For EU deliveries, enter your address in the local language or English. For example, a German address should be in German or English, not French, Italian, or other languages.
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PO Boxes are not supported due to the large size of most products. Use a residential address to prevent delivery problems. Snapmaker will protect your privacy; this information is used only for delivery.
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If you encounter an error during checkout, refer to our [FAQ link] for troubleshooting. If the issue persists, send a screenshot of the checkout page to info@snapmaker.com for assistance.
Ensure your email address and phone number are entered correctly to avoid delivery issues.
For EU deliveries, enter your address in English. For example, a German address should be in English, not German, French, Italian, or other languages.
PO Boxes are not supported due to the large size of most products. Use a residential address to prevent delivery problems. Snapmaker will protect your privacy; this information is used only for delivery.
If you encounter an error during checkout, refer to our [FAQ link] for troubleshooting. If the issue persists, send a screenshot of the checkout page to info@snapmaker.com for assistance.
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If the coupon code you entered is shown as invalid, please check the applicable scope of your coupon code. If you are still unable to identify the issue, please send an email with your coupon code and a screenshot of the checkout page to info@snapmaker.com for confirmation.
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Please double-check the address information you have entered. If there are any errors, click the "Return to Information" button to go back to the previous step. If the information is correct, click the "Continue to Payment" button to proceed with selecting your payment method.
¶ Step 4: Complete Payment
- After you choose your preferred payment method to finish the payment, click the "Complete order" button to place the order.
Note:
If you encounter a payment failure during checkout, please follow the steps below to troubleshoot. If you still cannot complete the payment after troubleshooting, send an email to info@snapmaker.com for assistance.
- Check the payment method: Ensure that the payment method you selected is valid and has sufficient funds to complete the transaction.
- Contact your bank or card issuer: Payments may fail due to security measures by your bank or card issuer. Reach out to them to verify and authorize the transaction.
- Update payment information: If the payment details provided are incorrect or outdated, update them and try completing the payment again.
- Check your mailbox – you should receive an order confirmation email. We are thrilled that you can share your excitement with friends to help them discover the ultimate maker's dream.
¶ Fail to place the order
If you're having trouble placing an order, please follow the steps below to identify and resolve the issue:
¶ Firstly, Check if your shipping address is located in a supported country or region.
Snapmaker does not support delivery to countries and regions other than the ones listed below.
If your desired shipping destination is not included, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
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US Site: United States
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EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Excluding Remote Area), Sweden
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Global Site: Australia, Canada, Hong Kong (China), Macao (China), Iceland, Japan, Malaysia, Vietnam, Thailand, New Zealand, Saudi Arabia, India, Kazakhstan, Lebanon, Oman, Panama, Georgia, Singapore, South Korea, Switzerland, Norway, Taiwan (China), United Kingdom
¶ Secondly, Ensure you're browsing the correct regional store.
For example, if you're located in the EU, please shop via the EU Site instead of the Global Site.
If you're on the wrong site, you can switch by clicking the region selector button in the top-right corner of the store page.
¶ Finally, If you're using the Global Site, make sure you've selected the correct product version for your shipping region.
Some products are only available in specific regions. Double-check that you've chosen the appropriate version for your location.
For example, when buying Breakaway Support for PLA, if your shipping address is in Australia, you need to choose AU instead of UK/CA/Others; otherwise, the order cannot be placed.
Note:
- CA: Canada
- AU: Australia
- UK: United Kingdom
- NO & CH: Norway & Switzerland
- Other Regions: Apart from the above
If you’ve confirmed all of the above but still can’t complete your order, please contact our customer service team at info@snapmaker.com.
To help us resolve the issue quickly, please include the following information in your email:
- A screenshot of your checkout page
- Your full shipping country/address
- The direct link to your checkout page
Our team will get back to you within 1 business day with assistance.