Snapmaker grants a limited warranty on the major modules of the Snapmaker 3D Printers (“Product”) purchased from Snapmaker or a Distributor authorized by Snapmaker according to the terms and conditions stated below.
The warranty starts from the date of delivery to an end-customer for the first time, as evidenced by the original customer’s purchase invoice. Only the original purchaser is entitled to claim a warranty.
| Type | Item Name | Warranty Periods |
|---|---|---|
| Printer | U1 3D Printer - Excluding the Limited Warranty Parts and Consumable Parts |
2-year warranty for users from the EU, Switzerland, Norway, and Iceland. 1-year warranty for the rest of the world (any country not mentioned above). |
| Limited Warranty Parts | - Extruders (excluding Extruder Gear) - Filament holders |
3 months |
| Consumable Parts | - Hot end components (nozzles, ceramic heaters, thermistors, cooling fans, hot end socks) - Extruder gears, PEI sheet, filament tubes, filament tube connectors - 3D printing filaments, waste collectors - Nozzle parking pads and nozzle cleaning brushes - Complimentary tools (scraper, nozzle cleaning needle, etc.) - Air Purification System (Included in the Top Cover) |
No Warranty |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Integrated Controller - Dual Extrusion 3D Printing Module (Hot End excluded) - 10W/40W Laser Module (Laser protection lenses excluded) - 200W CNC Module - Linear Module - Quick-swap Toolheads and Work Platforms (PEI Glass Plate and CNC Carving and Cutting Platform excluded) - Enclosure for Snapmaker Artisan/Artisan Premium |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - 20W Laser Module - 40W Laser Module - Consumable parts excluded: - Laser lens protector - Laser safety goggles - Laser safety shield - Toolbox - Air tubes and air tube connectors |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
Including A150/A250/A350/A250T/A350T/F250/F350/A250/A350 Bundle/A250T/A350T Bundle
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Controller - Heated Bed (Printing Sheet Excluded) - Single Extrusion 3D Printing Module (Hot End excluded) - 1600mW Laser Module (F250/F350 excluded) - 50W CNC Module (F250/F350 excluded) - Linear Module - Touchscreen - Power Module - Converter - Enclosure for Snapmaker 2.0 |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - Enclosure for Snapmaker 2.0 - Snapmaker 2.0 Rotary Module - Emergency Stop Button - Air Purifier (Filter Cartridge excluded) - CAN Hub - 10W Laser Module (Laser protection lenses excluded) - Quick Swap Kit |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - Consumable parts excluded: - Left and Right Hot Ends - Double-sided PEI Glass Plate - Enclosure Doors and Panels - Top Panel - Filament Guide Tubes - Filament Holders - Nozzle Wiper - Wiping Pad - Rubber Plug - Toolbox - All Accessories and Tools in the Toolbox |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Add-ons | - Snapmaker J1 Print Cooling Fan Upgrade Kit | 2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
| Type | Item Name | Warranty Periods |
|---|---|---|
| Components | - 20W Laser Module - 40W Laser Module - Machine Body - Enclosure - Consumable parts excluded: - Laser lens protector - Laser safety goggles - Laser safety shield - Toolbox - Air tubes and air tube connectors - Laser engraving and cutting platform |
2-year warranty for users in the EU. 1-year warranty for users outside the EU. |
Products are eligible for free warranty service only if all of the following conditions are met:
The issue is confirmed by Snapmaker’s official technical support team to be caused by a manufacturing defect.
The product is still within the valid warranty period.
A valid proof of purchase and warranty documentation (if applicable) are provided.
This warranty does not cover:
Snapmaker shall not be held liable for any of the issues above. If you encounter one of these situations, we recommend contacting your point of purchase or seeking help from relevant third parties.
To request warranty service, please contact Snapmaker or the Snapmaker distributor from whom you originally purchased the product, even if you are no longer residing in that country.
Follow these steps to file a warranty claim:
Submit your warranty request with the official purchase invoice using the button below for troubleshooting assistance.
Submit Warranty Request for U1
Submit Warranty Request for Artisan/2.0/J1/J1s/Ray
You will receive a confirmation within 1-2 business days.
If the claim is valid, Snapmaker will repair the defect free of charge. If repair is not possible, Snapmaker will replace the defective part with an identical one or, if no longer available, with a similar part of equal value or offer a suitable refund.
If you purchased the product from an authorized Snapmaker distributor, they will handle your warranty request on behalf of Snapmaker. Please contact the distributor directly for technical support or warranty service.
Note: The warranty does not cover shipping costs or taxes for sending defective parts for inspection or repair nor shipping replacement or repaired parts back to you.
Note: This refund policy applies only to orders purchased through the official online store. Please do not initiate a chargeback, as this will result in handling fees from your bank and may delay the refund process.
You can cancel your order and request a refund anytime before it has been shipped.
Please note that if the order has already been forwarded to the freight forwarder, it may not be possible to cancel or stop the shipment, even if it hasn't been marked as shipped yet. In such cases, you may need to contact the courier directly to refuse delivery.
Once the refund process is complete, you will receive the refund via your original payment method (e.g., Credit Card, PayPal). Please allow up to 7 business days for the transfer to be processed.
We hope you’re satisfied with your purchase! However, if you are not 100% happy with your order, we’ve made the return process as easy as possible.
Within 14 calendar days of receiving a product confirmed by our technical support team to have critical failures, manufacturing defects, or functionality issues.
Within 14 calendar days of receiving a product that has been damaged in transit, provided you can supply proof of damage issued by the carrier.
Within 14 calendar days of receiving a product that is unopened, unactivated, and in new condition.
The restocking fee will be charged in the above three conditions, which typically costs 10% of the retail price.
If you return a product based on a reported issue, the product will be inspected before the refund is processed. and the rest will be refunded after the product inspection.
If the returned product is confirmed to have no such issue as reported after all appropriate tests are conducted by Snapmaker, Snapmaker will charge the shipping fee for each returned item.
The shipping fee will be deducted from the total refund amount. Shipped goods have to be returned to our warehouses/designated places before we proceed with the refund.
You will be responsible for return shipping costs for non-defective items.
Products must be returned to our warehouse or designated location before we can process your refund.
For returns due to customer-caused damage during transportation (e.g., improper packaging), you will be responsible for the damage costs. We recommend keeping the original packaging to protect the product during return shipping.
Missing parts, such as accessories, cables, or filaments, will result in a deduction from your refund.
Snapmaker cannot accept returns under the following conditions:
Return requests are made beyond 14 calendar days of receiving the product.
The product is missing accessories, cables, filaments, and manuals, or is not in new or like-new condition (e.g., cracks, dents, or scratches).
The defect is caused by user error, such as dropping the product, using incorrect voltages, or water damage. In such cases, you will bear the shipping cost if you request the return of non-defective items.
No defects are found after inspection by Snapmaker.
The purchase receipt or other relevant documentation is missing or suspected to be fraudulent.
Proof of transit damage cannot be provided.
To request a refund, please click the link below to complete the form. Our customer service team will respond within 1-2 business days of receiving your application:
Return/Refund Request Form
Any other parts except for the Warranted Parts;
Any defect or damage caused by failure to follow instructions in the Quick Start Guides and online manuals, including but not limited to inappropriate, incorrect, or improper use, installation, maintenance, operation, and cleaning;
Any defect or damage caused by an accident, including but not limited to natural calamities such as fire hazards, and human causes such as falling off, collision, and soaking in water;
Any defect or damage caused by the use of third-party materials, accessories or software, etc.;
Normal wear and tear.
Any modification made to any hardware or firmware of the product;
Abuse, misuse, or improper storage of the Product;
Use the Product for any illegal purposes;
Serviced by distributors other than Snapmaker or an authorized Snapmaker distributor;
Use non-supported, unapproved, or improper filament or materials with the Product;
Disassemble or repair without authorization by Snapmaker or the Distributor.
At Snapmaker, we strive to deliver the best value for your purchases. To ensure you always receive the best price, we offer a 30-day price guarantee on all products bought directly from the Snapmaker Official Online Store. This policy is designed to provide you with confidence and peace of mind while shopping with us.
To be eligible for a price guarantee, orders must be placed on the Snapmaker Official Online Store.
Requests for price adjustments must be submitted within 30 days of your purchase date.
The item must not be classified as a clearance product.
If an order uses a discount code, the price difference will be calculated based on the discounted amount.
Users must request a refund of the price difference within the specified discounted price validity period, requests submitted outside this timeframe will be considered invalid.
This policy will take effect on October 17, 2024. Only orders placed on or after this date will qualify for the price guarantee service.
Click here to submit the form to our customer service team.
Our customer service team will verify your eligibility for a price difference refund within 1-2 business days of receiving your request.
If you do not qualify for the refund or if there is an error in the refund amount calculation, our customer service team will notify you by email within 2 business days. Please pay attention to checking your inbox.
If you are eligible for the refund, we will process it directly, and the funds will be returned to your original payment account within 3 business days.
We reserve the right to modify or discontinue this policy at any time without prior notice. If you have any questions, feel free to reach out to us at info@snapmaker.com.