One end of the toolhead cable is connected to the top of the toolhead, and the other end is connected to the HUB board (under the top panel of the machine).
Different from our official term, some people may use the following terms to describe this component:
Available at the Snapmaker Official Store
The specifications of the fixing screws at both ends of the toolhead cable are different.
The screws used to secure the toolhead cable on both ends are different, so please make sure you are using the correct screws for installation.
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.