The filament feeders are located at the rear of both sides of the machine. Filament from the spools is delivered to the toolheads via the filament feeder, so filament unloading must be completed before replacement.
Different from our official term, some people may use the following terms to describe this component:
Available at the Snapmaker Official Store
Select the toolheads.
For replacing the left filament feeder: Select Toolheads 1 and 2, then tap "Unload".
For replacing the right filament feeder: Select Toolheads 3 and 4, then tap "Unload".
Wait for the system to automatically complete the filament unloading.
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.