The Z-Axis timing belt is located at the bottom of the machine. For easier replacement, it is recommended to place the machine with its back facing down.
Available at the Snapmaker Official Store
Lower the heated bed to the lower limit on the control page.
Use the H2.0 hex key to lock 3 ST3×10 hex thin head flat tail self-tapping screws into the indicated holes.
Screw 4 is coated with Nylok Adhesive and must not be confused with screw 3.
The compression spring may pop out quickly; please be careful.
Use the H2.0 hex key to unscrew the 3 ST3×10 hex thin head flat tail self-tapping screws.
Pull the timing belt left and right to check if the heated bed moves up and down smoothly.
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.