Every print rating is a valuable asset to our community!
Ratings help other users choose the right profile and avoid pitfalls, while also helping creators understand what works and what needs improvement. To optimize the printing experience and foster communication between users and creators, we have put together this rating guide.
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Quick Navigation
¶ What can I rate?
¶ Who can rate?
¶ What do the stars mean?
¶ How to leave a low-rating review?
¶ Rules & prohibited practices
¶ FAQs
¶ I. What Can I Rate: Print Profiles
The platform's star rating system applies to Print Profiles—not to the model design itself. A single model may have multiple profiles, each with different slicing parameters, support structures, and plate layouts. Ratings help you understand:
- Will this profile print successfully?
- Does the printed result match the display images?
- How do assembly, tolerance, and strength perform in practice?
Use
Likes,Saves, andCommentsto express whether you like the design; usestar ratingsto express how well the profile prints. If you don't care for the model's theme or appearance, please avoid giving a low rating to a profile that prints normally.
¶ II. Rating Requirements
We hope that every rating comes from a real print, your rating must meet all of the following conditions:
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Real print: You have initiated a print of that profile via Cloud Printing, and the print job is complete (including both successful and failed prints).
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Traceable source: The profile you printed was downloaded from this model platform.
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Account in good standing: You are logged in and your account status is normal.
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One rating per profile: Each user can rate the same profile only once.
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No self‑rating: You cannot rate a profile you uploaded yourself.
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High‑score verification (4–5 stars): The platform verifies that your account has a valid print record for that profile.
Why these conditions?
When your rating meets all the above, your rating card will display aVerified Printbadge—something that ordinary comments don't have. Because every rating is backed by a real print, it becomes trustworthy for others who come later.
¶ III. Star Ratings Explained
Base your rating on the actual print result. Here are the reference standards for each star level:
| Stars | Lable | What It Means |
|---|---|---|
| ★★★★★ 5 stars | Perfect | Prints flawlessly with no adjustments needed. Highly recommended to others. |
| ★★★★☆ 4 stars | Great | Prints smoothly with good results. Minor imperfections that don't affect function. |
| ★★★☆☆ 3 stars | Good | Some minor issues, but the final part is still usable. |
| ★★☆☆☆ 2 stars | Fair | Noticeable problems that require you to adjust settings to complete the print. |
| ★☆☆☆☆ 1 star | Poor | Fails to print properly or results in a severe failure. |
Your rating should reflect the
Profile's performance under recommended conditions. If you changed filament brands, modified settings, or experienced equipment issues, please rule out those factors before leaving a rating.
¶ IV. Low Ratings (1–3 Stars)
¶ When can you leave a low rating?
A low rating that identifies a real issue is the most valuable feedback in the community. To prevent misuse, low ratings can only be given when the print has failed or has noticeable problems.
When a print fails, the system automatically prevents 4‑star or 5‑star ratings.
¶ How to submit a low rating correctly?
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Add a description: At least 10 characters, describing the problem you encountered (required).
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Upload a photo: At least 1 photo of your printed result to help the creator identify the issue (required, up to 6 photos).
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Select issue tags: Choose from the quick tags that best describe the problem (multiple selections allowed), for example:
| ① Support issues | ② Strength issues | ③ Bed adhesion issues |
| ④ Surface quality issues | ⑤ Dimensional inaccuracies | ⑥ Assembly difficulties |
| ⑦ Warping / Deformation | ⑧ Severe stringing | ⑨ Missing model parts |
| ⑩ Prime tower issues | ⑪ Other |
Why is the low‑rating requirement in place?
A photo of a failed print plus a comment like “Support won’t come off, the contact surface is a mess” does more to improve a profile than ten anonymous 1‑star ratings. The mandatory low‑rating process ensures your criticism is actually heard and used to make things better.
¶ V. Tips for Writing a Rating
Whether you're giving a high or low rating, following these tips will make your rating more valuable to others:
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Set the scene: Mention the printer model, filament brand and material, and whether you used the recommended settings.
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Include photos: A photo of your print is worth a thousand words—ratings with images are prioritized in display.
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Be specific: Tell what went well (e.g., supports peeled off easily, precise tolerances, first‑try success) or what went wrong (which part, where, and what happened).
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Stick to facts: Describe what you observed, not your emotions. Creators will appreciate your quality feedback, and other users may upvote it—ratings with more upvotes will also be shown more prominently.
¶ VI. Rating Entry and Timing
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Print Completion Reminder: After a successful Cloud Print, both the Web and App versions of your account will receive a rating invitation.
On the Web: Go to
Profile→Ratingto find the rating form and submit your rating.
On the App: Go toMy→Ratingsto find the rating form and submit your rating. -
Rating Queue: All pending ratings are saved in your
Profile→Ratingqueue. You can submit them at any time, or choose to ignore them. -
Reminder Frequency: If you haven't rated yet, the platform will send up to two additional reminders (after 24 hours and 7 days). You can check them in your
Notifications— then no further push notifications will be sent.
¶ VII. Rating Interaction and Display
¶ How to interact with others' ratings?
LikeorReplyto a rating, andReportany rating that violates the rules.
¶ How ratings are displayed?
- Ratings and comments are shown together in the same area. Each rating card displays the star count and a
Verified Printbadge. - Under the same conditions, ratings with photos, more likes, and those verified by print records will be displayed more prominently.
- The profile author can reply to your rating, and their reply card will show an
Authorbadge.
¶ VIII. Rating Red Lines: Prohibited Actions
The following behaviors, once verified, will result in the removal of the related rating and a recalculation of statistics. Serious violations may lead to further action against the account involved.
¶ ① Ratings unrelated to profile quality
🚫 Low ratings due to disliking the model's theme, appearance, or its creator.
🚫 Low ratings resulting from your own operational errors, such as using the wrong filament, modifying settings without authorization, equipment failure, or moisture‑affected filament.
🚫 Using ratings to coerce creators into providing additional services, source files, or off‑platform benefits.
¶ ② Malicious or retaliatory ratings
🚫 Ratings that contain harassment, personal attacks, or harmful labeling of creators.
🚫 Retaliatory negative ratings or organized downvoting driven by community disputes or competitive motives.
¶ ③ Rating manipulation or data fraud
🚫 Using multiple accounts, automated tools, or third‑party services to inflate or manipulate ratings.
🚫 Exchanging positive ratings with others or trading ratings for personal gain.
🚫 Bypassing the self‑rating restriction to rate your own profile.
¶ ④ Creator misconduct
🚫 Harassing, pressuring, or inducing other users to modify or delete their ratings.
🚫 Threatening users with blocking or reporting in response to negative ratings.
What if you receive a negative rating you find unfair?
✅ Reply as theAuthorunder the rating to clarify the situation or offer a solution. If the rating violates the rules, submit aReportthrough the rating card for review.
❌ Please do not pressure users privately—it does not help build a friendly and constructive creative environment.
¶ IX. Frequently Asked Questions 
¶ Q: Can I rate a print that failed?
A: Yes. The rating requirement is that the print job is complete—whether successful or failed. Failed prints often provide the most valuable feedback. Please follow the Low‑rating Guidelines in Section IV to add a description and upload photos to help creators and other users.
¶ Q: Why can't I find the rating entry?
A: Please check the following common reasons:
- The print was not initiated via Cloud Printing.
- The profile you printed was not downloaded from this platform.
- You have already rated this profile (one rating per profile).
- You are the uploader of this profile (self‑rating is not allowed).
- The print was completed more than 30 days ago, and the pending rating has expired.
¶ Q: I selected the wrong star rating. Can I change it after submitting?
A: The star rating cannot be modified after submission, but the text and images can be edited. If you truly rated incorrectly, you may delete the rating. The statistics will update in real time after deletion, but you will not be able to re‑rate the profile.
¶ Q: Are ratings anonymous?
A: No. Ratings display your Avatar and Nickname, along with the Verified Print badge. Reporting a rating, however, is anonymous.
¶ Q: Why am I unable to submit a 4‑star rating?
A: 4‑star and 5‑star ratings require platform verification of your valid print record for that profile. If you're sure you completed the print via Cloud Printing and still can't submit, please file a Support Ticket for investigation.
¶ Q: What should I do if my profile receives a malicious negative rating?
A: We recommend replying as the Author under the rating to clarify or offer a solution. If the rating is clearly a violation (unrelated to profile quality, abusive, coordinated downvoting, etc.), click Report on that rating card to submit it for review. Verified violations will be removed, and the average rating will be recalculated.
¶ Q: What do ratings affect?
A: Ratings directly impact a profile's average score, star distribution, and ranking in the profile list—all of which are key references for other users when choosing a profile. For how rating data connects to creator incentives, featured selections, or other mechanisms, please refer to the relevant policy pages.
¶ Q: I printed multiple profiles for the same model. Can I rate each one?
A: Yes, and it's encouraged. Ratings are profile‑based, so each profile you've actually printed can be rated independently. The rating list on the model detail page also supports filtering by profile.
¶ Closing Words 
A thoughtful rating is worth far more than its word count. It might save a beginner from a failed print, help a creator spot a blind spot, and remind us all that careful tuning is always worthwhile in this community.
We will keep this guide updated as our rating system evolves. If you have any suggestions on star definitions, low‑rating rules, or display logic, we'd love to hear from you via 
info@snapmaker.com!