¶ Problem Description
- J1 is unable to connect to any Wi-Fi networks.
- J1 can only connect to the first Wi-Fi network it has been previously connected to and cannot connect to other Wi-Fi networks.
¶ Possible Causes
- The router specifications do not match those supported by the J1.
- The router is located too far from the J1, exceeding its connectivity range.
- The antenna embedded within the J1 screen is damaged.
¶ Troubleshooting Steps
- Make sure the specifications of your router match the ones supported by the J1. Please find the supported specifications in the image below:
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The antenna is embedded within the J1 screen. Try positioning the router in close proximity to the antenna.
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Try rebooting the device and then connecting to your cellphone's hotspot to check if it can establish a connection.
¶ Reach out to Snapmaker Support
If J1 still fails to connect to Wi-Fi and cellphone hotspots after trying the above steps, please export the log files and submit a support ticket through https://snapmaker.formcrafts.com/support-ticket.
Our dedicated support team will be more than willing to assist you in resolving the issue. Follow these steps to export the log files:
- Insert the USB flash drive.
- Go to Settings - About - System Logs on the touchscreen.
- Logs will be exported to your USB flash drive.
- Please locate the log files on the USB drive, which will be named "FW" and "SC," and kindly send those files to us.
