¶ Issue Description
Common Issue Descriptions:
- The rotary module is plugged into Motion 1, but when the machine is powered on, the screen shows the error message: "Rotary Module Plugged into Wrong Socket, Error Code 6-1." The rotary module is not functioning.
¶ Symptoms
- Error Code 6-1
- The rotary module is not functioning
¶ Possible Causes
- Main controller board is damaged.
- Rotary module is damaged.
- Rotary module extension cord is damged.
¶ Troubleshooting Steps
¶ 1. Check whether the issue is caused by the rotary module extension cord.
Connect the rotary module directly to the Motion 1 port on the main controller without using the extension cord and check if the issue persists.
¶ 2.Check whether the issue is caused by a faulty rotary module.
If you have a Snapmaker 2.0 machine, try connecting the rotary module to it and see if the same issue occurs.
¶ 3. Check whether the issue is caused by the main controller board.
If both the extension cable and the rotary module are functioning properly, the problem is likely due to a faulty main controller board.
Please contact Snapmaker Support to request a replacement.
¶ Solutions
Based on the troubleshooting steps, identify the issue and contact Snapmaker Support to request a replacement part.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.