¶ Problem Description
All Linear Modules can't move.
¶ Possible Causes
- The Linear Modules are not fully recognized.
- The Linear Modules are installed incorrectly.
- TMC Linear Modules and non-TMC Linear Modules are installed in a mixed manner.
- The controller's CAN interface is damaged or a Linear Module has an abnormal CAN signal.
¶ Solution
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Check whether all Linear Modules are connected correctly and whether the cables are loose.
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If your model is AT series, check whether the Lead of each Linear Module is correct.
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The Lead of the X-Linear Module should be 20mm.
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The Lead of the two Y-Linear Modules should be 20mm.
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The Lead of the two Z-Linear Modules should be 8mm.
- Please check the About Machine page to see if all linear modules information is complete. If a certain number is 0, you need to focus on checking the relevant Linear Modules.
- Please follow this video https://drive.google.com/file/d/189CIUW4D4o_Qm2mY2j63N3rKzn7n3zZp/view to export the FW and SC logs for further analysis. The logs take a while to export and go to the USB stick.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos, and the FW and SC logs. You can follow this video to export them.
Our dedicated support team will be more than willing to assist you in resolving the issue.