¶ Compatibility
This article applies to the following models and modules. Please pay attention to the details when referring to it:
Model: Snapmaker 2.0
Module: Laser Module
¶ Issue Description
- When the laser moves between letters in the text, it doesn't turn off, which causes unwanted marks (scarring) on the material.
¶ Possible Causes
- The G-code was generated using a newer version of Luban (above v4.9.0), but the machine's firmware is too old, leading to compatibility issues.
¶ Solution
¶ Upgrade to the Latest Firmware
Use the USB drive method to upgrade the machine's firmware to the latest version.
¶ Procedures
- Download the firmware from Snapmaker 2.0 Firmware Updates and Downloads
- Place the downloaded firmware update file, Snapmaker2_V{version}.bin, onto your USB flash drive.
- Insert the USB flash drive into the controller, and then turn on the machine.
- Swipe left on the touchscreen > tap Files > tap USB > tap the firmware file to update.
- Turn off the machine. Wait for 5 seconds, and then restart the machine.
¶ Reach out to Snapmaker Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.