¶ Problem Description
There is a slight clicking sound when powering on the 2W IR laser module.
¶ Possible Causes
In our earlier design, when the machine is powered on and in standby mode, the laser fan was set to run at a low speed. This is the source of the slight clicking sound.
¶ Solutions
This issue has been resolved in firmware version 1.20.3 or later. Please update to version 1.20.3 or a later firmware version to fix the problem. Note that the 2W IR laser module needs to be connected to the machine during the update process.
¶ Contact Support
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos. Our dedicated support team will be more than willing to assist you in resolving the issue.