This warranty policy is exclusively applicable to the Snapmaker U1 3D Printer. For other Snapmaker products, please refer to their respective warranty terms.
Thank you for choosing Snapmaker U1. We are dedicated to delivering high-quality products and dependable customer service. This warranty policy explains the terms and conditions for after-sales support.
Rest assured, our technical support team is always ready to assist you. Even if your issue falls outside the warranty coverage, please don’t hesitate to contact our customer support at any time.
¶ Warranty Coverage
Snapmaker provides a limited warranty for products purchased directly from Snapmaker or authorized resellers. The warranty is non-transferable and applies only to the original purchaser. It covers defects in materials and workmanship under normal use conditions.
¶ Warranty Start Date
The warranty starts from the date of delivery to an end customer for the first time, as evidenced by the original customer’s purchase invoice.
¶ Warranty Period and Scope
2-year warranty for users from the EU, Switzerland, Norway, and Iceland.
1-year warranty for the rest of the world (any country not mentioned above)
⚠️Note:
- Components replaced under warranty will inherit the remaining warranty period of the original part. The replacement does not renew or extend the original warranty duration.
- Some components have a limited warranty period of 3 months. We are happy to provide you with warranty service on these parts within the first 3 months of receiving the product.
- “Consumables Parts” are defined as disposable items, parts, or components that naturally wear out during normal use. These items don't have a warranty period, but we are happy to replace any of these items that fail due to manufacturing defects as long as the printer itself is in the warranty period. The decision of replacement for these items will be at Snapmaker's discretion, and the decision will be final.
- U1 accessories and replacement parts will be readily available for purchase on the Snapmaker official website after the U1's retail launch.
¶ Warranty Periods by Product
| Type | Item Name | Warranty Periods |
|---|---|---|
| Printer | U1 3D Printer - Excluding Limited Warranty Parts and Consumable Parts |
2-year (EU, CH, NO, IS) 1-year (Other) |
| Limited Warranty Parts | - Extruders (excluding Extruder Gear) - Filament holders |
3 months |
| Consumable Parts | - Hot end components (nozzles, ceramic heaters, thermistors, cooling fans, hot end socks) - Extruder gears, PEI sheet, filament tubes, filament tube connectors - 3D printing filaments, waste collectors - Nozzle parking pads and nozzle cleaning brushes - Complimentary tools (scraper, nozzle cleaning needle, etc.) - Air Purification System (Included in the Top Cover) |
No Warranty |
⚠️Note: The term “Filament holders” refers to the components shown below.
¶ Warranty Eligibility
Products are eligible for free warranty service only if all of the following conditions are met:
- The issue is confirmed by Snapmaker’s official technical support team to be caused by a manufacturing defect.
- The product is still within the valid warranty period.
- A valid proof of purchase and warranty documentation (if applicable) are provided.
¶ Warranty Exclusions
This warranty does not cover:
- Products whose warranty period has expired.
- Products purchased from unauthorized resellers or second-hand sources.
- Normal wear and tear, discoloration, and consumption of consumables.
- Damage caused by incorrect use, improper maintenance, or mishandling.
- Failure or damage caused by installation, repair, modification, or disassembly by unauthorized personnel.
- Damage resulting from unauthorized modification or disassembly.
- Products without valid proof of purchase or warranty documentation.
- Damage caused by extreme temperatures, water, chemicals, pests, or foreign object intrusion.
- Malfunctions caused by illegal software use or third-party compatibility issues.
- Damage incurred during return shipping for repair.
- Failures caused by force majeure events, such as natural disasters.
- Claims based on unrealistic expectations, such as uninterrupted or error-free operation.
Snapmaker shall not be held liable for any of the issues above. If you encounter one of these situations, we recommend contacting your point of purchase or seeking help from relevant third parties.
¶ How to obtain warranty service
If your product is experiencing issues and you believe it is eligible for warranty service, please follow the steps below to submit a request to Snapmaker:
If the product does not work properly during the warranty period, please click the "Apply for A Request" button below for troubleshooting:
Snapmaker will try to analyze and solve your problem through the online service. If the claim is valid, Snapmaker will repair the defect free of charge. If repair is not possible, Snapmaker will replace the defective part with an identical one or, if no longer available, with a similar part of equal value or offer a suitable refund. Usually, you will receive a confirmation within 1-2 business days.
If you purchase the product from an authorized Snapmaker distributor, they will handle your warranty request on behalf of Snapmaker. Please contact the distributor directly for technical support or warranty service.
The warranty does not cover shipping fees or taxes for sending defective parts for inspection or repair, nor for shipping repaired or replacement parts back to you.
¶ Limitation of Liability
Snapmaker reserves the right to the final interpretation of this warranty policy.